Business Office
The Business Office is Palmer Lutheran's customer contact center to answer billing inquiries and resolve personal balances due Palmer Lutheran Health Center. Patient account representatives are available to assist you with the financial aspects of your care and are located at the front entrance of the hospital.
Authorization to Release Information Form
Your registration materials include a form that authorizes Palmer to release information to your insurance company. Accurate and complete authorization forms help assure your claims will be promptly paid. Please complete a new Authorization to Release Information any time your coverage changes.
Bills
The hospital bill may not be the only bill you receive. Services provided by other professionals (i.e. the radiologist, surgeons, specialty clinics, lab or pathology) may be billed separately by their office. Physician and lab charges may be billed through the hospital or clinic depending on the service provided. Each of these bills will indicate an address that your payment should be mailed to and a phone number to call with billing questions/concerns. The hospital has billing specialists to assist you with questions about your Palmer Lutheran Health Center bill.
Filing Insurance
After your hospital service or test, we will file the insurance claim for you for our bill if you have provided us with your insurance information. Upon receipt of payment from your insurance, you will be notified of any balance due by receiving our monthly statement. Itemized bills are available upon request.
Pre-certification
It is recommended you call your insurance company before having a hospital or outpatient procedure. Many insurance companies require pre-certification before you receive treatment in order for them to pay your bill. Since all insurance company's requirements vary, it is your responsibility to know your coverage and follow their procedures.
Insurance Coverage
Your insurance may, or may not, cover the services provided at Palmer Lutheran Health Center. To obtain the most accurate information, please check with your insurance carrier to discuss the benefits provided by your medical plan prior to admittance if possible. If you need further assistance, please contact the Business Office at 563-422-3811.
Payment Forms Accepted
You are responsible for payment of your hospital and clinic accounts. Financial arrangements can be discussed at the Business Office. For your convenience, Palmer Lutheran Health Center accepts cash; wire transfer; personal, traveler's or cashier checks; bank debit cards; and Discover, Master Card, American Express, and Visa credit cards.
What to Bring
If possible, bring the following with you when you come to Palmer Lutheran Health Center in West Union:
- A list of your current medications and dosages. You may bring the bottles or containers with you.
- Medical information, and radiology images and reports supplied by your local doctor, if requested by Palmer Lutheran.
- Any forms you were asked to bring with you.
- The name, address and telephone number of the doctor who referred you, if applicable.
- Your insurance information and Medicare card, if you have one.
- A copy of your living will/advance directive for your doctor to review. It will then be placed in your medical record.